Privacy Policy

When you interact with Miraj Travels, we may collect the following types of personal information:

Contact Information: Name, email address, phone number, and postal address provided when making enquiries or bookings.

Booking Details: Travel preferences, passport details, visa information, and payment details necessary to process your booking.

Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages.

Communications: Records of your correspondence with us, including emails and phone call notes.

We use the personal information we collect for the following purposes:

• To process and confirm your travel bookings and reservations.

• To communicate with you about your bookings, enquiries, and travel updates.

• To provide customer support and respond to your requests.

• To send you promotional offers, newsletters, and travel deals (where you have consented).

• To improve our website and services based on usage patterns.

• To comply with legal obligations and regulatory requirements.

Miraj Travels does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With airlines, hotels, tour operators, and visa agencies strictly to fulfil your booking.

• Legal Compliance: When required to do so by law, court order, or governmental authority.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

All third parties we work with are required to maintain the confidentiality of your information.

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

• All payment transactions are processed through secure, encrypted payment gateways.

• Our website uses SSL (Secure Socket Layer) encryption.

• Access to personal information within our organisation is restricted to authorised staff only.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us:

• Remember your preferences and settings.

• Understand how you use our website.

• Provide relevant content and advertisements.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

Under applicable Australian privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of any inaccurate or incomplete information.

• Deletion: Request deletion of your personal data, subject to legal obligations.

• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at privacy@mirajtravels.com.au.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:

• Booking records are retained for 7 years in accordance with Australian tax and business laws.

• Marketing preferences and contact information are retained until you opt out or request deletion.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or contacting you directly. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Miraj Travels Sydney and Canberra, Australia Email: mirajtravels.au@gmail.com Phone: +61 450 586 592