Terms of Service

By accessing or using the Miraj Travels website (mirajtravels.com.au) or engaging our travel services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms apply to all visitors, users, and clients of Miraj Travels Pty Ltd, an Australian registered travel agency.

2.1 Booking Confirmation: A booking is only confirmed upon receipt of a written confirmation from Miraj Travels and payment of the required deposit.

2.2 Accuracy of Information: You are responsible for ensuring all personal details provided during booking (names, passport numbers, dates of birth) are accurate and match your travel documents. Miraj Travels is not liable for costs arising from incorrect information.

2.3 Booking on Behalf of Others: If you book on behalf of other travellers, you confirm that you have their authority to do so and that they agree to these Terms.

2.4 Minimum Age: You must be at least 18 years of age to make a booking.

3.1 Deposit: A non-refundable deposit as specified at the time of booking is required to confirm your reservation.

3.2 Full Payment: Full payment is due no later than 60 days before the departure date, unless otherwise agreed in writing.

3.3 Late Payment: Failure to make full payment by the due date may result in cancellation of your booking without a refund of the deposit.

3.4 Payment Methods: We accept major credit cards, bank transfers, and other methods as specified at the time of booking. Card surcharges may apply.

3.5 Pricing: All prices are quoted in Australian Dollars (AUD) and are subject to change until a booking is confirmed.

4.1 Cancellation by Client: Cancellations must be made in writing. The following cancellation fees apply from the date we receive written notice:

• More than 60 days before departure: Loss of deposit only.

• 30–60 days before departure: 50% of total booking cost.

• 15–29 days before departure: 75% of total booking cost.

• Less than 15 days before departure: 100% of total booking cost (no refund).

4.2 Non-Refundable Components: Certain components such as airline tickets, visa fees, and insurance premiums may be entirely non-refundable regardless of the cancellation timeline.

4.3 Cancellation by Miraj Travels: In exceptional circumstances (e.g., natural disasters, government travel bans), Miraj Travels reserves the right to cancel or modify a booking. In such cases, we will offer a full credit or refund of amounts paid, excluding non-recoverable costs.

5.1 Client Responsibility: It is your sole responsibility to ensure you hold a valid passport with at least 6 months' validity beyond your return date, and all required visas, permits, and health documentation.

5.2 Visa Assistance: While Miraj Travels may assist with visa applications as part of certain packages, we do not guarantee visa approval. Visa refusal does not entitle you to a refund of non-refundable components.

5.3 Entry Requirements: Entry to a country is ultimately at the discretion of border control authorities. Miraj Travels accepts no responsibility for clients being refused entry.

Miraj Travels strongly recommends all clients obtain comprehensive travel insurance at the time of booking. This should cover cancellation, medical expenses, loss of luggage, and personal liability.

We can assist in arranging travel insurance upon request. Travelling without adequate insurance is at your own risk.

7.1 Religious Compliance: Miraj Travels provides logistical support for Umrah journeys but cannot guarantee access to specific sites or the fulfilment of all religious obligations due to circumstances beyond our control including crowd management, Saudi government regulations, or force majeure events.

7.2 Spiritual Guidance: Any religious guidance or information provided is for general informational purposes only and does not constitute religious advice.

8.1 Third-Party Services: Miraj Travels acts as an agent for airlines, hotels, tour operators, and other service providers. We are not liable for the acts, omissions, or negligence of any third-party supplier.

8.2 Force Majeure: Miraj Travels shall not be liable for any failure to perform its obligations due to circumstances beyond our reasonable control, including but not limited to war, terrorism, natural disasters, pandemics, or government actions.

8.3 Consequential Loss: To the maximum extent permitted by law, Miraj Travels excludes liability for any indirect, incidental, or consequential loss or damage.

8.4 Maximum Liability: Our total liability to you shall not exceed the amount paid to Miraj Travels for the specific booking in question.

If you have a complaint about any aspect of our service, please contact us in writing within 28 days of returning from your trip. We will acknowledge your complaint within 5 business days and aim to resolve it within 28 business days.

Contact: mirajtravels.au@gmail.com

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

These terms comply with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and do not exclude any consumer guarantees that cannot lawfully be excluded.

Miraj Travels reserves the right to update these Terms of Service at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review these terms periodically. Continued use of our services after changes constitutes your acceptance of the updated terms.

For any questions about these Terms of Service, please contact us: Miraj Travels Pty Ltd Sydney and Canberra, Australia Email: mirajtravels.au@gmail.com Phone: +61 450 586 592